Shipping & Returns
Free Shipping, Australia Wide...Really?
Yes, we are pleased to be able to offer free shipping for all of our online customers. We have a fabulous relationship with our couriers and total confidence in their service.
What about postal insurance?
All of our items are covered by postal insurance. If you have received goods that appear to have been damaged in transit, please complete our returns form within 48 hrs of receipt of damaged goods. Click Here >>
I have just received my order, and it appears to be broken/ damaged, can I return it?
All of our items are thoroughly checked for defects before shipping, and are covered by postal insurance. If you have received goods that appear to be damaged or defective, please complete our returns form within 48 hrs of receipt of goods. Click Here >>
I have just received my order, but it isn't quite right for what I want it for, can I return it?
Unfortunately we are unable to offer returns if you change your mind.
What are your handling times?
Our handling time is 1- 2 business days from receipt of order. You will receive an email notification when your order has been shipped.
What is your shipping time?
Shipping is usually 1-3 business days.
I need something really quickly, is an express service available?
Yes, we have an express service available - this may incur an additional charge. Please contact Nautical Emporium for a shipping estimation and quote. Click Here >>
Do you ship internationally?
Yes, we welcome orders from our overseas customers. As free shipping is currently only available within Australia, please contact Nautical Emporium for an international shipping quote. Click Here >>
Can I collect my order?
Collection is available from our head office in South Belgrave. This is strictly by appointment only. Please contact Nautical Emporium if you would like to arrange to collect your purchase. Click Here >>